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Macpherson Coaches Ltd - Information/Booking Conditions |
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Booking Conditions - Macpherson Coaches Ltd, The Garage, Hill Street, Donisthorpe, Swadlincote
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Our Trading Charter With You
Why should I read this page?
Because it is very important. These Booking Conditions form a key
part of our agreement with you and forms the basis of a legally
binding contract between you as the lead name making the booking,
anyone else in your party and us. When you make this booking as the
lead name you undertake that you have the authority to accept, and
do accept, on behalf of your party the terms of these booking
conditions. This contract is made subject to the
terms of these booking conditions, which are governed by English
Law, and the non-exclusive jurisdiction of the English Courts. These
contract terms and financial guarantees will not apply to any
holiday involving any type of flight. Instead, you will be supplied
with the full booking conditions of the ATOL holder arranging your
holiday. Your booking agent will have a copy or alternatively you
can request one prior to booking your holiday from Macpherson
Coaches Limited. |
How and when do I make this
contract with you?
You can write to us, use a nominated travel agent, book on-line at
www.macphersoncoaches.co.uk or e-mail us.
Whichever way you contact us the contract is made when your booking
is entered on to our reservation system and we issue a confirmation
of booking. We will send you, or your agent, the confirmation of
your booking within seven days of acceptance. Please check this
confirmation very carefully to ensure all the information is correct
and tell us, or your agent, immediately of any errors. |
How is my holiday money protected?
We subscribe to the Code of Conduct of the Bonded Coach Holidays
Group (“BCHG”) of the Confederation of Passenger Transport UK. BCHG
requires a bond to be taken out to provide protection for your
holiday money in the unlikely event that a Member cannot, for
financial reasons, carry out their obligations to their passengers. |
BCHG Consumer Guarantee
The Bonded Coach Holiday guarantees to bona fide customers that in
the event of failure of a bonafide Member, it will:
(1) wherever possible, arrange for a holiday or tour to be
completed;
(2) where failure occurs after a holiday has begun, arrange for
customers to be returned by an appropriate means of transport to their UK area of departure;
(3) If the holiday or tour cannot be completed as planned, the
reimbursement of payments made by the customer to the BCHG Member,
other than payments made by credit card. |
When do I need to pay for my
holiday and how much?
At the time of booking you will need to pay a deposit for each
person named on the booking. The deposit is £50 per person. The
balance must be paid 8 weeks prior to departure date.Where you use
an agent they may require you to pay them earlier than this date and
will advise you separately of their balance due date. If you book
within 8 weeks of departure you will need to pay the total holiday
cost at the time of booking. If you do not pay the outstanding
balance of your holiday on or before the date when it is due we may
cancel your booking and you will be required to pay the cancellation
charges detailed below. The date of cancellation will normally be
the date you confirm in writing that you intend to cancel your
booking or 15 days after the balance due date, whichever comes
first. If the balance is not paid within 15 days of departure we
shall regard this as a cancellation. Where optional items are
purchased as part of the tour package these are payable on the
balance due date except where items, such as theatre tickets, have
been specifically purchased for you. In this case the cost will be
payable at a separate
date notified to you and will not normally be refundable unless we
obtain a refund from the supplier we use. |
If I use an agent who does my money
belong to?
Your agent will hold your deposit on your behalf until we issue a
confirmation of your booking. The agent then holds this money on our
behalf. The agent holds any balance you pay on your behalf until the
date the balance is due. The agent will then hold this balance
payment on our behalf. |
Can you change the price of my
holiday after you have issued the booking confirmation?
Yes but only in extreme circumstances. The price of your travel
arrangements is subject to surchages on the following items: on
transportation costs e.g. fuel and ferry operator fares. In addition
to sterling we use the Euro at the rate of £1=1.20,Norwegian Krone
£1= 9. as published in the financial times. |
Can I change my holiday
arrangements?
After we have issued our booking we will do our best to accommodate
any changes you may want to make but we cannot guarantee to do so.
Any changes must be notified to us in writing and signed by the
person who signed the booking form. If we are able to make the
changes an amendment fee of £25.00 per booking will be payable plus
any additional charge for the facilities requested. Any significant
alteration after the balance due date will be treated as a
cancellation of the original booking and will be subject to the
cancellation charges detailed below. A significant alteration would
include a change of departure date, holiday or hotel, or number of
people traveling. |
Can I transfer my booking to
someone else?
You can transfer your booking to someone else provided you give us
not less than 7 days written notice prior to the date of departure
and the person who assumes the booking accepts these booking
conditions. This person must be able to satisfy all the conditions
for the holiday and a change cannot normally be made later than
seven days prior to departure. We will make an administration charge
of £25.00 per booking for every transfer together plus any
reasonable additional costs caused by the transfer. You will remain
responsible for ensuring that the holiday is paid for by the balance
due date. |
How can I cancel my holiday?
You, or any member of your party, may cancel at any time provided
that the cancellation is made by the person who signed the booking
form and is communicated to us in writing via the office at which
you made your original booking. Any email should be sent to travel@macphersoncoaches.co.uk.
You will have to pay cancellation charges set out in the scale below
to cover our estimated loss resulting from the cancellation. If you
are insured
against cancellation you may be able to recover the charges from
your insurers. Your cancellation will take effect from the date when
either the travel agent or we receive your written confirmation of
your cancellation. You must also return any tickets or vouchers that
you have received. A reduction in room occupancy may increase the
charges for the remaining passengers by the application of
supplements for low occupancy of rooms. |
Scale of Cancellation Charges
Period before depart
Scale of Cancellation Charges
Period before departuure within which written
Amount of cancellation charge as a %
cancellation of holiday price is received
More than 56 days
Deposit
55-28 days
30% - or deposit, if greater
27-14 days
50%
13-7 days
65%
6 days to day of departure
100% |
What happens if you change my
holiday?
The arrangements for your holiday will usually have been made many
months in advance. Sometimes changes are unavoidable and we reserve
the right to make them, particularly to conform with requests from
competent authorities in the UK or any other country through which a
tour will operate. Most of these changes are likely to be minor and
we will do our best to keep you informed. If, after booking and
before departure, we make a significant
change to your holiday you will have the option of withdrawing from
the holiday without penalty or alternatively you may transfer to
another holiday without paying an administration fee. In either case
we will pay you compensation according to the scale set out below. A
significant change would involve a change in departure date or
departure
point, location of resort or quality of hotel, (excluding single
overnight hotels on touring holidays) or, a change of mode when
crossing the Channel, or the specification of the coach. If you
withdraw from the holiday because we have made a significant change
or if we have to cancel your holiday for any reason other than
non-payment by you we will offer you the choice of:
• A comparable replacement holiday if available; or:
• a replacement holiday of lower quality together with a refund of
the price difference; or:
• a full refund of the money you have paid.
When we have notified you of the changes and options available, you
must tell us your decision as soon as possible and within any
timescale we may need to set bearing in mind the need to safeguard
the holiday arrangements of our other customers. |
Scale of Compensation
We will pay you compensation for significant changes for holidays of
more than 4 days on the following scale:
Period before departure in which significant
Amount per person
change is notified to you or your agent
More than 56 Days
Nil
28 to 42 days
£10
15 to 27 days
£15
8 to 14 days
£20
0 to 7 days
£25 |
Compensation for short breaks below
4 days will be at 50% of the above rates.
Payment of compensation according to the scale set out above will
not affect your right to claim further compensation if, in all the
circumstances, you remain dissatisfied. Compensation will not be
paid where the change is made as a result of events beyond our
control including war or threat of war, riot, civil strife,
terrorist activity, industrial disputes, fire, quarantine, epidemic
or health risks, natural or nuclear disasters, port and terminal
closures and/or adverse weather conditions. If, after departure, we
need to make a significant change to a significant proportion of
your holiday we will do our best to make suitable alternative
arrangements at no extra cost to you. If it proves impossible to
make suitable alternative arrangements or if you have reasonable
grounds for refusing the alternative offered, we will arrange
transport back to your point of departure or to an alternative
location that we agree to. |
What is the extent of your
liability?
We accept responsibility for death or injury that arises during a
holiday as a direct result of any action of our staff while acting
in the course of their employment or any of our agents during your
holiday. if you or any member of your party is killed or injured as
a result of an activity forming part of your holiday arrangements
which you booked
with us before your departure; or Iif any part of your holiday
arrangements, booked with us in the UK, is not as described in the
brochure or not of a reasonable standard we will accept liability
provided that such failure is due to our actions alone and is not
due to the actions of a third party for whom we have no contract ,
events of force majeure or an unforeseen or unavoidable
circumstance.We do not accept responsibility if the failure, death
or personal injury is not caused by any fault of ours or of our
agents or suppliers or is caused by you or someone not connected
with your holiday arrangements; or if the failure, death or personal
injury is due to unusual or unforeseen circumstances which, even
with all due care, we, or our agents or suppliers, could not have
anticipated or avoided. For claims which do not involve personal
injury, illness or death, the most we will have to pay if we are
liable to you is twice the price the person affected paid for their
holiday (not including insurance premiums and amendment charges). We
will have to pay this maximum amount if everything has gone wrong
and you have received no benefit from your holiday. If you or any
member of your party is killed, injured or becomes ill as a result
of transport by ship, train or coach, any liability which we may
have to pay compensation is limited in line with the Athens
Convention (applies to transport by ship), the Berne Convention
(applies to transport by rail) and the Geneva Convention (applies to
transport by road). You can get copies of the relevant Conventions
from us if you ask. You should also note that these Conventions may
limit or remove the carrier’s liability to you and the amount which
the carrier has to pay you.
If we make any payment to you or any member of your party for death,
personal injury or illness, you will be asked to assign to us or our
insurers all of the rights you may have to take action against the
person or organisation responsible for causing the death, personal
injury or illness. Our suppliers (such as accommodation or transport
providers) have their own booking conditions of carriage, and these
conditions are binding between you and the supplier. Some of these
conditions may limit or remove the relevant transport provider’s or
other supplier’s liability to you. You can get copies of such
conditions from our offices, or the offices of the relevant
supplier. |
What do I need to do if I have to
complain?
If you have a complaint during your holiday you should advise the
driver/representative or supplier at the earliest opportunity so
that they can do their utmost to resolve the problem immediately. If
they are unable to resolve the problem to your satisfaction you
should complete a Holiday Report Form which is available from the
driver/representative.
You will be given a copy of this report to retain. which you should
keep. If, on your return from holiday, you remain dissatisfied you
should write within 28 days to the Customer Services Manager at
Macpherson Coaches Limited, The Garage Hill Street, Donisthorpe,
Swadlincote, DE12 7PL. In your letter you will need to quote your
booking reference number, holiday number, departure date and the
number of the Holiday Report Form
which you completed at the time. If you do not tell us at the
earliest opportunity about a problem giving rise to your complaint
we cannot take steps to investigate and rectify it. In deciding how
to respond to your complaint we will take into account the date you first drew the problem to the
attention of our driver/representative or supplier. |
If I do not agree with your
decision can I request arbitration?
Yes you can. If we cannot resolve your complaint amicably you may
request that the dispute is referred to an independent arbitration
scheme established by the Confederation of Passenger Transport UK.
Full details of this scheme will be provided on request or you can
request a copy from CPT (UK) Ltd. Imperial House, 15-19 Kingsway,
London WC2B 6UN. This arbitration scheme provides a simple and
inexpensive method of arbitration
on documents alone with restricted liability on the customer in
respect of costs. This scheme does not apply to claims for an amount
greater than £1500 per person. There is also a limit of £7500 per
booking. Normally there is a time limit of 9 months from the date of
return from your holiday within which to request arbitration but in
exceptional
circumstances the scheme can be used beyond this date. This scheme
does not apply to claims that arise mainly in respect of physical
injury or illness or the consequences of any illness or injury. |
Coach seating
There is a seating plan of the coach for each holiday, but it is
possible that on occasions operational reasons will require a coach
with a different configuration to be used. We therefore reserve the
right to alter a coach-seating plan and allocate seats other than
those you have booked. Requests for particular seats can be made on
most
holidays when booking. but because alocations are made on a first
come, first served basis. you are recommended to book early. When
your booking is confirmed you will be offered the best seats that
are available at that time.
If you know someone who may want to book later but sit near you
please discuss this with the booking clerk at the time you make your
booking. Specific seats will not be allocated on coaches that
operate on feeder services between joining points and main holiday
departure points, or on coaches that carry out transfers to and from
seaports.
Please note, on all holidays there is a small charge of £5.00 for
each of the front seats. |
Health & Safety on holiday
In some foreign countries, standards of infrastructure, safety and
hygiene may be lower than those to which we are accustomed in the
UK. You should therefore exercise greater care for your own
protection. Further information can be obtained from your GP or from
your travel agent who can provide you with the leaflet “Health
Advice for
Travellers” published by the Department of Health.Some people may be
at risk from discomfort or deep vein thrombosis (DVT) if they remain
immobile on a journey for a long period of time. If you are planning
to undertake a bus or coach journey of more than 3 hours you should
consult your doctor if you have ever had DVT or pulmonary
embolism, a family history of clotting conditions, cancer or
treatment for cancer, a stroke, heart or lung disease or if you have
had major surgery in the past 3 months. We reserve the right to
refuse any booking in the absence of a doctor’s certificate
confirming that you are fit to travel. During the journey we will
provide comfort stops as frequently
as possible. During these stops you are encouraged to get off the
coach and walk around. Exercise reduces any discomfort that may be
caused by periods of immobility. |
Passenger behaviour
We want all our customers to have a happy and carefree holiday. But
you must remember that you are responsible for your behaviour and
the effect it may have on others. If you or any member of your party
is abusive or disruptive or behaves in a way which, in our
reasonable opinion, could cause damage or injury to others or affect
their enjoyment of their holiday, or which could damage property, we
have the right, after reasonable consideration, to terminate your
contract with us. If this happens we will have no further
obligations or liability to you. The coach driver/representative,
ship’s captain, or authorised official of other means of transport
is entitled to refuse you boarding if in their reasonable opinion
you are unacceptably under the influence of drink or drugs or you
are
being violent or disruptive. If you are refused boarding on the
outward journey we will regard it as a cancellation by you and we
will apply cancellation charges according to the scale on page 2 as
detailed above. If the refusal is on the return journey we have the
right to terminate the contract and will have no further obligations
or liability to you. |
No smoking policy
We operate a strict no smoking policy on all our coaches. We make
frequent comfort stops. The no smoking policy of other carriers and
suppliers will vary and will be supplied on request if you contact
Customer Services Officer at Macpherson Coaches Limited, The Garage,
Hill Street, Donisthorpe, Swadlincote, DE12 7PL |
Pets
We do not allow pets to be taken on our holidays. Registered
Assistance Dogs will normally be accommodated on UK holidays but not
on overseas holidays. |
Pick up point, itineraries, travel
documents and passport
You are responsible for ensuring that you are at the correct pick up
departure point, at the correct time, with the correct travel
documents. We cannot be held liable for any loss or expense suffered
by you or your party because of an incorrect passport or late
arrival at the departure point. If you are a British Citizen
travelling outside the United Kingdom you must have a full UK
passport valid for a minimum of three months after your scheduled
date of return. Non-UK citizens must seek passport and visa advice
from the consulates of the countries you plan to visit prior to
making a booking for one of our holidays. The name on on your the
passport must match the name on the travel documentsicket. If
someone in your party changes name after the booking is made, you
must tell us immediately so that we can issue the travel document in
the new name.
When you have paid the balance we will send you or your booking
agent all the necessary travel documents and labels so that you
receive them in good time for your holiday. Certain travel documents
may have to be retained by us. If so and your driver/courier will
then issue them to you at the relevant time. If you lose a travel
document
after it has been issued to you we will require you to meet the
direct cost charged by the carrier/supplier for the issue of a
duplicate or replacement. Macpherson Coaches Limited reserve the
right to modify itineraries to conform with requests from the
competent authorities in the United Kingdom and any other sovereign
state through which the tour will operate. EIncluded excursions that
are included in the price of your holiday are detailed on the
relevant brochure page and refunds will not be made for any
excursion not taken. Optional excursions may be booked and paid for
in resort but these will not form part of the package booked with
us. Admission fees to buildings, grounds etc. are not included in
the price of the holiday unless otherwise stated on the relevant
brochure page. |
Luggage
Due to the weight and space restrictions on vehicles luggage is
limited to one suitcase per passenger.
What happens if I am delayed?
Your travel insurance may cover you for some delays. In addition
where you are delayed for more than six hours in any one day we will
seek to minimise any discomfort and where possible, arrange for
refreshments and meals.
Do I need to take out travel insurance?
We strongly recommend all our customers to take out travel
insurance. It is not compulsory in law to have travel insurance for
our tours within the United Kingdom. You do not need to take out our
insurance but you must have insurance, which is at least as good or
better than the insurance we offer. Macpherson Coaches Limited can
provide travel insurance to cover medical and repatriation costs,
personal injury, loss of baggage and cancellation charges, as part
of your holiday. See table below for the appropriate charges. |
Period
United Kingdom
Europe, Ireland & Jersey
Up to 3 Days
£11.00
£16.00
Up to 5 Days
£15.00
£22.00
Up to 6 Days
£16.00
£23.00
7 and 8 Days
£20.00
£29.00
9 and 10 Days
£ N/A
£32.00
Longer durations upon request
A Special Coach Holiday Travel Insurance Scheme is available for all
passengers travelling on our holidays from AXA Insurance (UK) plcETI
– International Travel Protection (the UK branch of Europaische
Reiseverscherung AG) who are authorised and regulated by the
Financial Services Authority to undertake insurance business in the
United Kingdom. Should you wish to take advantage of our Coach
Holiday Travel Insurance please include the appropriate premium when
booking your holiday. |
Demand and Needs
This insurance policy will suit the Demands and Needs of an
individual, or group (where applicable) who have no excluded
pre-existing medical conditions, are travelling in countries
included within the policy terms and who wish to insure themselves
against unforeseen events detailed in the cover section below.
Subject to the terms, conditions
and maximum specified claim limits. |
Important
We will not provide you with advice about the suitability of this
product for your individual needs but will be happy to provide you
with factual information.
We summarise below the details of the insurance cover provided which
also includes SPECIALTY ASSISTANCE LTD - 24-hour emergency service.
The following is a brief summary of the cover available. Full
details of Cover, Policy Warranties and Exclusions will be forwarded
with your confirmation of booking. In any event you may ask for a
specimen copy of the Policy Wording before booking should you wish
to examine this in advance.
COVER
SUMS INSURED UP TO
Cancellation
£3,500
Missed Departure/Travel Delay
£600/£60
Personal Accident
£15,000
Medical and other Expenses including Curtailment
£2,000,000
Medical Inconvenience Benefit
£450 (£15 per 24 hours)
Personal Property/Loss of Passport
£1,500/£200
Personal Liability
£2,000,000
Delayed Baggage
£100
Legal Expenses
£10,000
14 day Refund
Insurance Premium |
Policy Excesses
Loss of Deposit Deposit excess £15.00 each and every loss. £50 for
each and every loss for Cancellation, Curtailment, Holiday
Abandonment excess £50.00 each and every loss Additional Traveling
Expenses – United Kingdom, Personal Property and Money excess £30.00
increased to £50.00. Medical and Other Expenses, Personal Property
and Money excess £50.00 each and every incident per Insured Person. |
Important - Health Conditions
Applying to all travel destinations
If you are travelling in England, Scotland, Wales or Northern
Ireland and Ireland and can answer NO to questions 1- 3 and YES to
question 4 immediately below, it will not be necessary for you to
complete a Self Declaring Medical Form. The Standard Policy Terms,
Conditions and Exclusions shall apply.
Applying to all areas
It is a condition that at the time of taking out this policy and
between that time and your departure you must comply with each of
the following:
1) You are not aware of any reason why the trip should be cancelled
or cut short
2) You are not travellingtraveling:
a) against the advice of a medical practitioner
b) for the purpose of obtaining medical treatment, or
c) if you have been given a terminal prognosis
3) You are not receiving or awaiting treatment for an illness or
injury as a hospital day case or in-patient, as any claim arising
from this illness or injury will not be covered.
4) If you are on medication at the time of your travel your medical
condition must be stable and well controlled.
In addition if you are travellingtraveling outside England,
Scotland, Wales or Northern Ireland , the following additional conditions will apply:
You must notify the Issuer of this policy immediately of any of the
conditions listed below arising between the date the policy is
issued and the time of departure of the trip. We must be informed of
any fact, which is likely to influence us in the acceptance,
assessment or continuance of this insurance. Failure to do so may
invalidate this insurance, leaving you with no right to make a claim.
1) If you have received medical treatment as a hospital day case,
in-patient or out-patient during the six months prior to the booking
of the trip, you must obtain medical advice from a medical
practitioner at your cost confirming that you will be fit enough to
take the trip.
2) if you are undergoing medical treatment as a hospital out-patient
at the date the final balance of the trip is due to be paid, a
certificate of fitness confirming your ability to travel must be
obtained by you at your cost. |
Important - Health Conditions
Applying to all travel destinations (continued)
The Policy contains the following General Exclusions:
You are not covered for anything caused directly or indirectly by
you suffering from stress, anxiety or depression unless it has been investigated and
diagnosed as such by a Consultant specialising in the relevant
field, who must confirm in writing at your cost that you are fit
enough to take this trip You must notify the issuer of this Policy
immediately of any of the conditions listed above arising between
the date the policy is issued and the time of departure of the trip. |
Cooling Off Period
You should read your policy immediately to ensure it meets with your
requirements. If for any reason it does not it must be returned to
the issuer of the policy within 14 days of the date of issue or
prior to travel which ever is the sooner. Your money will be
refunded in full, provided no claims have been made or incident
likely to give rise to a claim has arisen. If you cancel your policy
after 14 days no refund will be given.
Macpherson Coaches are an Appointed Representative of ITC Compliance
Limited who are authorised and regulated by the Financial Services
Authority. |
What assistance will you give me if
things go wrong when it is not your fault?
If you, or any member of your party, suffer death, illness or injury
whilst overseas arising out of an activity which does not form part
of your package travel arrangements or an excursion arranged through
us in the UK, we shall at our discretion, offer advice, guidance and
assistance. Where legal action is contemplated and you want our
assistance, you must obtain our written consent prior to
commencement of proceedings. Our consent will be given subject to
you undertaking to assign any costs, benefits received under any
relevant insurance policy to ourselves. We limit the cost of our assistance to you and any member of your
party to £5000 per party. |
Special needs
Unfortunately, many hotels overseas do not provide adequate
facilities for guests with mobility problems or who suffer from
other disabilities. But whether you are planning a holiday overseas
or in the UK, Pplease notify us before you book if you or any of
your party has special needs or suffers from any disability. We are
keen to plan arrangements for your holiday so that special needs and
requests can be accommodated as far as possible. If you will need
assistance or special facilities in the hotel, or may have
difficulties in taking part in excursions or boarding and travelling
on the coach or other means of transport you must let us know in
advance. Not all holidays in this brochure may be suitable for you.
We want you to enjoy your holiday and will try to help you select an
appropriate one.
Wheelchairs: We are pleased to carry your folding wheelchairs and
walking aids in the luggage compartment.
However we regret due to health and safety regulations we are unable
to carry battery powered wheelchairs or mobility vehicles.
If you need advice or further information either you or your booking
agent should contact the Customer Services Manager at Macpherson
Coaches Limited, The Garage, Hill Street, Donisthorpe, Swadlincote,
DE12 7PL. |
Special requests
If you will require a special diet please tell us before booking, or
as soon as you are medically advised, and send us a copy of the
diet. We will notify the hotel or hotels on your holiday but please
note that some hotels may not have facilities to cope with special
diets and we cannot be held liable for their failure to do so. Where
we think this is likely to happen we will tell you prior to your
booking confirmation being issued so that you can exercise your
right to cancel your holiday booking without charge. Any extra costs
incurred must be paid to the hotel by You must pay any extra costs
incurred to the hotel prior to departure from the hotel. You should
also detail any other requests, for example, low floor rooms,
particular rooms or locations on the special requests section of the
booking
form. We will pass your request to the relevant supplier but this
does not mean that your request will be fulfilled.
If a request can be fulfiled you may incur an extra charge payable
either to us or direct to the hotel. Please note that requests
cannot be guaranteed unless we confirm that this is a guaranteed
requirement. |
Single occupancy
Single occupancy of rooms when available may be subject to a
supplementary charge and this will be shown on the brochure page. |
Entertainment
Some of our hotels arrange additional entertainment. Where this is
part of the holiday details are given on the respective brochure
page. Where it is not specified it may still be available but is at
the discretion of the hotel and is not guaranteed. It may be
withdrawn if there is a lack of demand or for operational reasons. |
Data Protection Act
In order to process your booking and to ensure that your travel
arrangements run smoothly and meet your requirements we, and your
travel agent, need to use the information you provide such as name,
address, any special needs/dietary requirements etc.
We take full responsibility for ensuring that proper measures are in
place to protect your information. We must pass the information on
to the relevant suppliers of your travel arrangements such as hotel,
transport companies etc. The information may also be supplied to
security or credit checking companies, public authorities such as
customs/
immigration if required by them, or as required by law.
Additionally, where your holiday is outside the European Economic
Area (EEA), controls on data protection in your destination may not
be as strong as the legal requirements in this country. We will not,
however, pass information on to any person not responsible for part
of your travel arrangements. This applies to any sensitive
information that you give us such as details of any disabilities
or dietary/religious requirements. If we cannot pass this
information to the relevant suppliers, whether in the EEA or not, we
cannot provide your booking. In making this booking, you consent to
this information being passed on to the relevant persons. Please
note that where information is held by your travel agent, this is
subject to your
agent’s own data protection policy. Your data controller is
Macpherson Coaches Limited. You are entitled to a copy of your
information held by us. If you would like to see this, please
contact us. We retain your full contract details and other
information in secure files and electronic storage facilities. We
may use this information to contact you by mail, telephone or
electronic means to. We will provide you with details of other goods
and services. If you do not wish to receive the further information
about products and services from ourselvesus please write to the
data controller. |
Publication Date
This brochure was printed in Great Britain
By: Life Design Solutions Ltd/Resource Print Solutions, Leeds
Date: November 2010 |
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